Oomph Editor – Perpetual pop up browser window

Comments

6 comments

  • Avatar
    Oomph/Adomatic Help

    Hi James, 

    The blank window that pops up - does it have a title bar? Are you able to attach a screenshot? I've just tested Oomph Editor myself and wasn't able to replicate it.

    The first thing I would suggest you do is check that you are running the latest version of Oomph Editor. Jump up to your file menu and next to the Apple logo, click on Oomph Editor > Check for Updates. The latest version is 0.1.22.


    If you're all up to date, then I would suggest reinstalling the program as that might be the quickest and easiest way for you to get back to using the program without interruption. If your still experience problems after that, I can raise this with our lead development team to investigate further.

    Let us know how you go,

    Celia

    Oomph Engineering 


     

  • Avatar
    James Love

    Hey Celia,

    Thanks for the speedy reply. I opened the editor before i went to lunch and came back with a million of those pop up boxes open. There was so many of them that the drop shadow effect on mac went solid black :P I took screen shots to show you what i mean. It is the newest version, guess the only thing would be to uninstall and reinstall but i'll wait to see what you think first.

     

    Regards,

    James

  • Avatar
    Oomph/Adomatic Help

    Well that's certainly a lot of pop up windows! I've passed this on now James to our lead development team to take a deeper look, but we are pretty sure this is an isolated case because we've never seen anything like it. 

    Could you please reinstall Oomph Editor? And let us know the outcome.

    Thanks for reporting it.

     

    Celia 

  • Avatar
    Tony Redhead

    Hi James,

    Are you opening the Editor by double clicking on the icon? If so can you try opening it another way that doesn't load the browser window. If you have an Oomph project bundle ie Project Folder/10-Cover/P1-1.pdf just try dragging it onto the icon. It should launch the editor without the popup window.

    Let me know what happens.

    cheers,

    Tony

  • Avatar
    James Love

    Hey Tony!

    Thanks for your reply too. I'll give it a shot opening it another way, cause yes your right, i did open by double clicking the icon. I'm working through a mock-up project at the moment so will keep in touch as to whether your work around fixes it. Thank you!


    James 

  • Avatar
    James Love

    Hey Tony,

    Sorry it took me so long to get back to you. Had a busy production week. I tried opening a project file through the editor without double clicking on the icon and theres none of those pesky pop-up windows in sight! I see you've done a patch for the blank window bug as well. Thank you for your help.

     

    Regards,

    James

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